Legal

Refund Policy

Last updated: June 2026

Short version: Monthly subscriptions are non-refundable. Annual subscriptions are eligible for a full refund within 30 days of the billing or renewal date. To request a refund, email us at wecare@pantomime.app.

Plan eligibility

Plan Refund eligible Conditions
Monthly No refunds Monthly charges are non-refundable. You may cancel at any time and retain access until the end of your current billing period.
Annual Eligible Full refund available within 30 days of the original purchase date or most recent renewal date.

How to request a refund

Email us to request a refund for an eligible Annual subscription:

1
Contact support — email us at wecare@pantomime.app with the subject line "Refund request". Include the email address on your Pantomime account and the approximate purchase or renewal date. We'll handle the cancellation and process your refund within 5–10 business days.

What happens after a refund

Once your refund is processed, your subscription will be cancelled immediately and access to Pantomime will end. If you change your mind, you can subscribe again at any time.

Exceptions

We reserve the right to decline refund requests that show signs of abuse (e.g. repeated refund requests across billing cycles). Refunds are not available for partial months or for periods already more than 30 days past the billing date.

Payments processed by Paddle

All payments are processed by Paddle.com, our Merchant of Record. Paddle handles billing, invoices, and tax compliance on our behalf. Refunds are issued back to the original payment method via Paddle.

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Questions about your refund?

We're happy to help — reach us at wecare@pantomime.app and we'll get back to you within one business day.